Fadi Moubarak, Avaya International Channel Leader, said: “Channel partners like DatapointEurope are critical in ensuring a standard of customer care that sets Avaya apart in the marketplace. The Diamond designation shows that we have the highest confidence in DatapointEurope’s knowledge, processes and ability to meet and exceed customers’ expectations.”
Sat Sanghera, UK managing director at DatapointEurope, commented “We have been working with Avaya, without a doubt one of the top players in the global contact centre market, since our inception. Our partnership has played a key part in helping us consistently deliver the latest and greatest technologies and solutions to our customers all across Europe. The Edge Channel Partner programme gave us an effective means to test and benchmark our skills and knowledge. Most importantly, we’re thrilled the service we provide to our clients, the lifeline of our business, has been recognized as truly best-in-class.”