Andy Kerr, CWU deputy general secretary, said: “These are a predictably mixed set of results showing expected continued decline in print and directory revenues.
“It’s encouraging to see Yell increasing their customer base and revenue in their digital operations. The success of this business area will clearly be crucial to the future ability of the company and employee support will be a major factor in the success of this transition.
“We hope to see Yell continuing to invest in the future of the company through digital diversification and through support and motivation for its loyal staff.”
Yell Group’s results for the year to the end of March 2012 showed that revenue of £1,610m decreased by 14%. Digital services revenues grew by 112% to £134m while digital directories revenue fell by 11% to £327m and print and other directory revenues fell by 21% to £1,149m.