Dimension Data and Invoice Insight sign ‘industry first’ TEM Partnership

Dimension Data, the $4-billion specialist IT services and solutions provider and Virginia (US) headquartered Invoice Insight have signed a strategic global partnership agreement to offer the industry’s first localised global Telecom Expense Management (TEM) solution.

The partnership combines Dimension Data’s established global footprint and unrivalled capability to plan, build, support and manage enterprise communication infrastructures, with Invoice Insight’s award-winning BillPort telecom expense management technology. Together, the two organisations have a powerful TEM solution offering for multinational organisations.

In August 2008, Dimension Data was ranked by Gartner as highest in ability to execute when it was positioned in the Challengers Quadrant for Managed and Professional Network Services, Worldwide, while Invoice Insight has for the past three years been acknowledged by Gartner as Strong Positive vendor in its TEM Marketscope.

Dimension Data will offer a Managed Communication Service, and is working closely with Invoice Insight to integrate its supply chain and Global Services Operating Architecture (GSOA) management platforms with BillPort. This service combines the lifecycle management of telecommunications services with the lifecycle management of the network technologies.

Invoice Insight’s CEO, Dave Spofford says, “Invoice Insight has been processing telecom invoices in multiple languages and currencies for the largest US-based multinationals for the past four years. We know that local account management presence and local service delivery capabilities are paramount to delivering a successful, honest global TEM offering.

“Dimension Data has real local presence in our top 40 international markets, and an unmatched track record for delivering localised communications solutions on a global basis. This partnership with Dimension Data ushers in a new era of global delivery capability for TEM. It’s also good news for international customers, as TEM typically slashes telecom costs by 10 to 30%.”

According to Craig Levieux, Dimension Data’s Group General Manager, Converged Communications, says, “Telecom is a fast growing top expense for most companies. However, many organisations struggle to manage their telecommunications costs and lifecycles consistently across all services and geographies. In addition, in our experience, most organisations have challenges because the commercial aspects of telecommunications and the technical aspects of networks are managed in silos.”

“The reality”, explains Levieux, “is they’re interdependent – both from a business process, and a systems perspective. Thanks to the new partnership with Invoice Insight, our clients will realise additional value through our end-to-end holistic approach to managing their communications.

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