Dimension Data, the $4 billion specialist IT services and solution provider, has launched its Managed Visual Communications Service designed to ensure that every experience with this technology is productive and problem-free for both IT departments and conference participants.
Recent research shows 68% of employees have access to conferencing technology but an alarming 75% of them only use it occasionally or never. Dimension Data’s Managed Visual Communications Service enables businesses to maximise their investment in visual communications technology by ensuring that the technology itself does not get in the way of productive meetings. In addition it provides a rapid return on investment in the technology as it increases employee satisfaction which leads to greater use of the technology and therefore increased cost savings and productivity gains.
Also, the managed service concept reduces the impact of the technology on already busy IT departments, allowing them to concentrate on more strategic projects. Visual communications can pose some time-consuming challenges for IT departments, from measuring ROI on the technology investment to ensuring all meeting participants are comfortable with the service they receive. User queries and support issues often demand a response within five minutes. Choosing a managed services approach is a good way of providing the response that businesses need.
Dimension Data’s Managed Visual Communications Service includes: a helpdesk for end-users, training materials, a conference booking service, monitoring and testing of equipment, software updates and comprehensive reporting on return on investment and environmental impact. If there is a problem with the technology or service, Dimension Data’s field engineers who are available 24×7, will repair or replace the affected parts quickly. To cater for organisations with different needs, Dimension Data offers clients four service options and will also tailor the service to match individual needs.
Commenting on the new service, Chris Nunn, Dimension Data Line of Business Manager, Converged Communications said, “If well-managed and used effectively, visual communications can transform the way organisations do business allowing employees to communicate with colleagues, partners and clients in a more productive and engaging manner.
“By providing high-quality, simple-to-use technology with 24-hour support and a concierge service, this new solution will change any negative perceptions that businesses or users may have about visual communications. In addition the Managed Visual Communications Service ensures users have a positive experience every time with much less involvement from IT departments.
“The service gives both businesses and users peace of mind that they are getting the most from this technology while demonstrating a return on their investment.”
Managers say that 40% of meetings requiring travel could be conducted via video conference (assuming they had the facilities) without any negative impact on their effectiveness and over half of employees (52%) who don’t currently have access to video conferencing, web conferencing and virtual meetings said they would like them.