Led by Alex Waterman, a founder member of ITSPA, Datafonix is focused purely on the IP sector. As such, the company says it offers resellers a range of products and consultancy services to suit their individual needs. For example, resellers have the opportunity to purchase white-labelled solutions for self-branding, fully-hosted by Datafonix. Or, should a reseller wish to become an ITSP (Internet Telephony Service Provider), Datafonix offers a full set-up solution including training on how to provide and maintain a hosted IP service.
As a result of partnerships with major IP hardware and software manufacturers, Datafonix is able to provide the channel with the most advanced, innovative and cost-effective managed IP solutions for end-users. Datafonix offers the channel three core services:
- VoIP telephony service creating a single network for voice and data fully managed, remotely
- Fully-managed IT service including equipment, maintenance and support for the entire infrastructure
- On-demand hosted call centre solution with high functionality, flexibility on a secure platform with integration to legacy telephony
"With top analysts confirming that many organisations are planning to switch to IP over the next 12 to 18 months, it's clearly an area of opportunity for the channel," commented Waterman. "There is huge potential for hosted solutions, especially in the SME market. Such companies are attracted to these managed services not only for cost reductions, but also in enabling more mobile, collaborative and productive business processes. Converged IP networks with both voice and data capabilities offer the ultimate in flexibility. Datafonix is able to offer resellers tailor-made solutions to meet their own specific needs and, in turn, those of their customers."
With its three-tiered channel partner programme - Gold, Silver and Bronze - Datafonix assigns each of its resellers a dedicated account manager to provide all the necessary support and assistance required. Other benefits include training programs, help desk, discounts, special offers and sales lead referrals.