Don’t Fear the Unknown

Paul Taylor, sales and marketing manager, VoiceFlex, a division of Frontier Systems, says that as businesses strive to cut costs, the concept of VoIP is not hard to sell, but we are seeing a reluctance to make a full change and reap the rewards of internet telephony.

“Still in the early adopter stage in the UK, new functionality for VoIP is being developed every day. As with any new technology, it will take time to learn and understand. Take mobile phones as an example.

When they first hit the market, handsets were cumbersome and nobody had even heard of texting. Today however, they are now commonplace for both business and personal use, and issues such as bad reception and unreliable connectivity do not put people off relying on them for day-to-day communications. It is also interesting to note that ISDN services had to go through exactly the same learning curve that we are now experiencing with internet telephony.

We must also remember that millions of domestic users across the world already use IP telephony. QOS issues are largely controllable providing you have the correct knowledge, and with the number of broadband connections in the UK set to reach 20 million over the next five years, increased competition between providers will only be good news. Rather than worrying about call quality, businesses should be focussing on the benefits of VoIP over traditional phone lines. Technology is about change, and we should have reached a stage today where we aren’t afraid to try something new.”

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