ECN is the latest addition to 8x8’s G-Cloud offering, joining the rest of the company’s full product portfolio, including Virtual Contact Centre and Virtual Office, already available on G-Cloud.
ECN is a key part of 8x8’s Enterprise communications as-a-Service (ECaaS) suite and is highly complementary to the company’s Virtual Contact Centre solution that is targeted at traditional, structured contact centre environments.
Sharon Maslyn, Sales Director of 8x8 UK said; “We are delighted that our extended application for the G-Cloud 7 procurement platform has been accepted. With ECN 8x8 makes it practical for organizations to use sophisticated contact centre capabilities that require efficient, personalized communications with employees, citizens or customers."
ECN enables government departments to utilise features such as call back, IVR workflow builder, call recording, SMS, instant messaging, browser integration, full data management and integration with well known CRM solutions.
This latest extension to 8x8’s offerings for the public sector comes just two months after the company’s accreditation under the UK Government’s Cyber Essentials Plus scheme.