Business internet provider, Easynet Connect today launches a 30 working day installation pledge for businesses signing up to its SureStream and EtherStream services around half the typical quoted installation time for equivalent services. Easynet Connect has also launched a free SMS alert service which keeps customers updated with regular capacity and connection statistics and loss of service warnings within a second of an outage.
The 30-day installation guarantee is the shortest of the few installation pledges currently available on the market and in certain circumstances companies will be able to get full connectivity in as little as 10 days.
The pledge is initially available on Easynet Connect’s SureStream and EtherStream LLU products and is set to be available on other services in the coming months.
Kev East, IT Support at leading travel specialist Travelmood said of the 30-day pledge: “Having the 30-day installation was important for us as we needed to change our connection as soon as possible. Like many small businesses, we knew there were advantages to getting a new connection and we’d had service issues with our old provider but had put off finding a new supplier because of the perceived hassle of switching.”
Initially available to businesses using Easynet’s SureStream and EtherStream services, the free SMS alert service provides up to four people per business with regular connectivity updates and statistics. It has been designed to help businesses understand and manage their Internet connection more effectively, reduce the disturbance caused by any loss of service and minimise downtime. The SMS service is part of a range of backup services which ensure customers aren’t left without a connection in the event of an outage.
Chris Stening, managing director of Easynet Connect, commented: “Too many businesses receive poor service from their internet provider and our 30 day installation pledge and free SMS updates will help put an end to this. We are looking to reduce the installation times for all of our services and relying on our own un-bundled connections gives us greater control over our connections. Our LLU network not only provides faster leased line equivalent services but allows faster install times as well. Our SMS service not only helps us get to the bottom of any outages quicker, but also helps users minimise the impact of a loss of service.”