EE Makes it an Easy ‘Swap’

EE has announced the launch of ‘Swap’, a way for customers to switch to the latest smartphones.

With the launch of ‘Swap’, customers with eligible devices can upgrade from any point from six months into their 18 or 24 month price plan.

Simply by returning their existing device, starting a new 24 month 4GEE plan and paying a one-off fee, customers will have access to the latest smartphones. ‘Swap’ is available to customers on 4GEE, Orange and T-Mobile plans bought directly from EE as well as through indirect partners. Swap provides an easy way for Orange or T-Mobile customers to upgrade to 4G.

Customers must already have an eligible device that’s in good working order, with no significant dents, scratches, or cracks on the screen. Swap is available exclusively in EE stores, so customers can get the latest device the very same day they hand in their old one. The one-off fee a customer pays is directly related to the 24 month plan they choose, and they have the option to move to any smartphone in the 4GEE device portfolio.

Pippa Dunn, Chief Consumer Marketing Officer, EE said: “With smartphone innovation moving at a relentless pace, we realise that some customers want to move to the latest handset at the earliest possible opportunity. That’s why we’ve introduced ‘Swap’ to sit alongside our existing upgrade offers – providing a new, simple and easily affordable option for pay monthly customers to move to the latest 4G smartphones.”

Swap will complement EE’s existing upgrade options. EE offers pay monthly handset customers in the last 45 days of their plan the option to upgrade for free, as well as Early Upgrade for all pay monthly customers who have been with EE for a minimum of six months. With Early Upgrade, customers will receive up to a 33% discount on their outstanding monthly commitment. Customers who choose this option can choose to either keep their device, or recycle it through EE’s recycle and reward scheme.

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David Dungay

Editor - Comms Business Magazine
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