As COVID-19 continues to impact all sectors of the community and the outlook on the pandemic is changing daily, time is of the essence for many businesses to communicate with their customers.
Whilst communication tools such as social media, email and websites can aid mass scale customer communication, telephony systems remain a key frontline contact tool. As enterprises experience a spike in call volume, the pressure is on for them to work harder to contain and maintain optimal customer experience.
To help ease communication demands and enable everyone to continue to serve clients providing a professional presence, Elite Group a UK based technology and communications company is offering free professional voice prompts to all. Elite Groups COVID-19 professional voice prompt bundle can be used on any compatible IVR phone system.
‘When the opportunity arose to offer everyone free professional voice prompts, we took it. Normally they are provided as an additional add-on, that is chargeable and attached to a core managed service package. However, these aren’t normal times and we are extremely conscious of the need to support other businesses and groups where we can.’ Adam Turton, Managing Director, Communications, Elite Group
Voice prompts generally form part of the initial point of contact for clients when trying to interact with an organisation and if this feels unprofessional and ineffective it can lead to customer frustration and dissatisfaction which in turn leads to loss of customers and revenue. According to research by Esteban Kolsky, 13% of unhappy customers will share their complaint with 15 or more people. And those that don’t complain simply go elsewhere.
Downloading the bundle allows professional voice prompts to be easily used, meaning calls can be channelled efficiently, allowing staff to maintain their core functions within an organisation whether it be office based, club, restaurant, contact centre or working from home.
“Elite Group is dedicated to delivering a comprehensive range of best-in-class, future-proof communications and IT services. We make the complex simple so that you can access and enjoy the very best solutions quickly and easily.” Rob Sims, CEO, Elite Group
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