Enghouse supports advanced integration with MS Teams

Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise contact centre options for Microsoft Teams.

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options.

“I’m proud of our strong and successful relationship with Microsoft,” said Vincent Mifsud , President of Enghouse. “We’ve been on a journey with them for more than a decade, integrating to their solutions through Lync and then Skype for Business. Now, our integration to Microsoft Teams takes this up to a new level, helping Enghouse and Microsoft enhance the game for contact centres.”

Mr. Mifsud noted that the application of the Enghouse Interactive product with Microsoft Teams is a key step in the evolution of the truly collaborative contact centre, combining the strength of interaction management with the ability to leverage the best resources – information and people – to optimise the customer experience. Now agents can leverage intelligent coaching, shared knowledge and experts across the business.

“Enghouse Interactive can help deliver all this, working in conjunction with Microsoft,” said Mr. Mifsud. “As a longstanding partner for development of Microsoft-integrated solutions, we offer well-defined migration paths to Microsoft Teams for contact centres on Skype for Business or any legacy PBX.”

Enghouse Interactive is well equipped to deliver this as it has hundreds of contact centre customers using Skype for Business and thousands of customers on other legacy PBX platforms, many of whom are considering options to migrate to Teams. With solutions that support multiple telephony options simultaneously, the Company can assist customers in moving their contact centres to Teams at their own pace.

“Enghouse Interactive is a longstanding partner of Microsoft,” said Andrew Bybee , Principal Group Program Manager, Microsoft Calling and Meeting Ecosystem at Microsoft Corp. “We’re pleased that they have announced availability of Microsoft Teams voice-integrated solutions. We look forward to helping our joint customers benefit from Teams in contact centre environments and build on the power of teamwork with Microsoft 365 to transform and maximise their customer experience.”

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David Dungay

Editor - Comms Business Magazine