Excalibur has created a new communications infrastructure for the Home Instead Senior Care Swindon & Vale of the White Horse, a growing provider of high quality, reliable, relationship-based services that allow older people to remain living independently in their own homes with assistance from their team of CAREGivers.
Home Instead needed a company they could trust to deal with their communications (for 65 staff) and prepare them for the growth, as owner and Managing Director, John Kirk, explains:
“Excalibur looked at our business as a whole, putting in the right building blocks to help us achieve our goals. We can now scale up as we grow, add new users, upgrade services, manage our call system and expand into our communications infrastructure. Before, we didn’t have that ability, but now we do.”
Just nine months into their start up year, call quality had started to suffer at Home Instead, with practical issues needing to be addressed such as physically having to pass the ‘on call’ mobile around staff. A struggling VOIP base station was a sure sign that a unified solution was needed to bring all their communications together.
Excalibur started with addressing the call quality and connectivity issues, so a combination of Vodafone One Net and Microsoft 365 were implemented along with new mobile devices and contracts.
The new unified communications solution provided by Excalibur means that Home Instead is now a cloud based business and incredibly resilient with robust security. No longer dependent on physical location, staff can work from anywhere at any time.
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