Gateshead-based Executel successfully beat off stiff competition from communications firms across the UK to be awarded the major £85K contract for the new Redcar & Cleveland College, covering the provision of telephony, data networks, business broadband, lines and calls.
The College – which officially opened to the public in September – is the first one in the region to opt for a complete softphone infrastructure whereby calls are both made and received via a PC and USB handset rather than traditional desktop handsets. This cutting-edge solution is now in place to serve some 260 users and includes secure instant messaging, presence and availability, audio conferencing, video conferencing and full data collaboration modules.
Of the significant investment in new technology, Gary Groom, Principal of the College, said: “Accessible and effective digital communication has been a critical building block for the philosophy and culture of the new Redcar & Cleveland College.
“It was a commitment of the College to its substantive staff to provide them all with their own computer and telephony at the desktop. Now, with the potential to dial direct to the desktop, callers have been able to enjoy speedier communications with staff who have access to personal voicemail and call redirection should they be unable to take a call at the time it was received.
“Feedback from colleagues is that they are delighted with the new system and that they really appreciate the convenience of having communication right at their desktop. The College is continuing to develop the use of many of the options embedded in the system and as each day goes by, it just gets better and better.”
Executel account manager, Stephen McNickle, said: “The new Redcar & Cleveland College is a world class development and it was therefore vitally important that it be equipped with the very best and most advanced technology available.
“Consequently, we implemented a state-of-the-art Mitel softphone solution which essentially does away with the need for traditional desktop telephones. This has resulted in significant change for users as they are now handling all communications through their PC and a USB handset – something which will take some getting used to but that is ultimately hugely beneficial in terms of ease of call management.
“Throughout the project, we have worked closely with the College to determine their specific communication requirements and are confident we have delivered a high quality solution with which they can grow and evolve.
“In all, it has been an honour to contribute to this exciting development and we look forward to a long and prosperous relationship with the College moving forward.”