The figures are contained in a customer satisfaction survey carried out in August, and are an improvement on last year’s survey, when the equivalent figure was 89 percent.
Furthermore, 95 percent of customers stated that they were either “very likely” or “likely” to recommend Exponential-e products and services.
After analysing the findings, senior management at Exponential-e have now drawn up an action plan to ensure continued improvement of service to customers.
Simon Acott, Exponential-e’s Business and Partner Development Director, said: “Exponential-e already has an excellent pedigree in serving its customers but, determined that complacency should not act as a barrier to further improvements, we conducted a full customer survey by way of a useful benchmark against which the company could judge itself in the coming months.
“Whilst the results are pleasing we have no desire to rest on our laurels and we are now looking at how we can continue to improve on the overall customer experience for all our clients.”
Repeated positive feedback from customers included such comments as “reliability of service”, “fast and reliable internet”, “very first rate and professional service” and “very proactive helpdesk staff”.