First Connections Partners with Masergy to Deliver High Quality Videoconferencing

Masergy and First Connections have announced an agreement offering videoconferencing solutions over IP networks with what they describe as ‘guaranteed quality of service (QoS), supported by the industry’s strongest and most straightforward service level agreement (SLA)’.

Keith Gyford, MD First Connections, commented: “We are delighted to sign an agreement with Masergy that enables our customers to take advantage of an unsurpassed level of network quality. Masergy’s network is purpose-built for the delivery of real-time HD video applications, which is essential in providing our customers with maximum ROI on our TelePresence solutions. The partnership with Masergy enables First Connections to deliver a truly end to end managed service for its clients.”

The companies add that traditional IP backbones were not designed to handle the demanding performance requirements of high quality videoconferencing. Packet loss, jitter, and out-of-order packet delivery often result in degraded video and audio quality. Historically, this lack of predictable performance has limited the viability of IP transport for real-time videoconferencing. In contrast, the Masergy network ensures that video information packets travel in-sequence and at the highest priority, end-to-end, thereby delivering video-over-IP with guaranteed quality of service (QoS).

Key performance metrics of the Masergy network for video traffic include: 100 percent in-sequence packet delivery, maximum latency variation (jitter) of 1ms and sub-1 second fast fail-over (network recovery)

These performance metrics are possible because of the Class of Service (CoS) and QoS capabilities inherent in Masergy’s native Multi Protocol Label Switching (MPLS) IP backbone. Customers do not need special equipment to take advantage of these advanced services since a standard IP router is the only customer premise equipment (CPE) required.

“Masergy is excited about teaming up with First Connections because of their commitment to market-leading videoconferencing solutions,” said John Dumbleton, UK Managing Director of Masergy.

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