Service Director Jason said “It is one thing to think we are good but something completely different to be independently audited along with other alternative businesses and then be told ‘you guys are the best’.”
Nick Brandon commented ”We have never entered an award process before. We have quietly been ‘beavering away’ in Tunbridge Wells for 21 years. This award is recognition and reward for all those years of hard work! Our business can be technical, complex and fragmented – consequently there is a lot that can go wrong! Our main ethos has always stood us in good stead…..to continually deliver excellent customer service – in good times AND in bad and when things go well AND when they don’t quite go to plan….to continually manage customer expectations and the customer experience.”
John Donegan added ”We ask our customers and prospective customers not to consider what prospective suppliers may PROMISE to deliver, but instead to look at what we have CONTINUALLY DELIVERED over the past 21 years.”
First Office were also entered into the overall 'Business of the Year' award but narrowly missed out.