Fone Logistics has launched inTouch, a new Dealer Access Portal (DAP) tool that dramatically improves efficiency for business connection dealers.
The new software allows dealers real time access to account information where they can put jobs directly into the system, forward requests and, by using a unique ID, follow jobs through to their conclusion.
They can also use the facility to submit credit checks, new connections, upgrades and supporting documentation.
Fone Logistics sales and marketing director, Julien Parven, said: “Fone Logistics is committed to providing our dealers with the best levels of customer service and support and, in order to achieve this, we have launched a new addition to our dealer extranet portal, DAP, called inTouch. inTouch offers dealers the quickest and most efficient way of delivering jobs into us and gives live access to the status of information covering all transactions.
“As part of the standard DAP functionality, once the dealer logs on, they can consult all invoices and credits, check the status of connections and commissions, as well as have an overview of when the payments are made or due,” continued Parven.
InTouch allows dealers to be confident that the connection and job details they enter are accurately processed directly into the system through to connection. This allows the dealers’ work to be processed more quickly, reducing overall turnaround time and improving efficiency.
Dealers can also submit work remotely from a PC or laptop with internet access 24/7 and monitor progress on both completed and pending jobs. They also have the option to receive automated emails, if the status of jobs changes, giving them more time to secure sales.