The expanded support centre will augment Foundry's robust support organisation; European customers will continue to receive support through Foundry's authorised resellers, systems integration partners, local systems engineers as well as the Technical Assistance Centre (TAC) and escalation groups at the company's U.S. headquarters. Foundry's global support organisation has a long-standing history for delivering superior technical prowess through its systems engineering organisation and has been recognised by Gartner in 2008 for its outstanding customer support.
Building on Foundry's established support foundation, the new Technical Assistance Centre (TAC) in Amsterdam was designed to offer greater support to Foundry's enterprise and service provider customers who require highly specialised direct and real-time technical assistance, escalation and Return Material Authorisation (RMA) management. Situated in Amsterdam's commercial district of Sloterdijk, a major geographical hub for EMEA, Foundry's new regional TAC offers WLAN, switch, router, application delivery and network management support to resellers and customers in the EMEA region. Foundry's TAC staff also provides local language support in order to minimise communication issues and reduce the customer time to repair.