During the review process, FourNet identified several areas where aBILLity could be optimised for managing communications for emergency services including how the system could better manage escalations for clients in the blue light sector. In addition, FourNet has recommended enhancements to aBILLity’s reporting features and to Union Street’s end-user facing customer portal, WebaBILLity PRO.
Based on the outstanding billing solution achieved through cooperation with Union Street Technologies, FourNet has entered two categories of the prestigious National Billing People Awards: ‘Commitment to Customer Service’ and ‘Billing Revenue Growth Champion’.
FourNet’s Head of Finance, Vanessa Worsley, a recent nominee at the FDs’ Excellence Awards, oversaw the review alongside Billing Manager Amir Hussain. Summarising FourNet’s requirements, Vanessa stated, “I’m naturally a forward-thinking individual, who leads change through transformation and continuous improvement. We identified that the blue light sector needed a robust billing solution that could manage their services and be able to provide comprehensive real-time information. Due to the unique requirements of our customers, especially with the additional strain brought by Covid-19, we needed immediate engagement in developing robust processes and controls for managing services and provisioning in our billing platform. aBILLity now has a wide range of features that make it ideal for all our customers, especially those within the blue light sector. This includes fully integrated provisioning tools that provide unparalleled control over the services we provide.”
For Union Street, Vincent Disneur, Head of Sales and Marketing stated, “Our partners’ success is our success. This is why we continually make significant investment in onward developing our solutions in accordance with customer requirements. We’re currently in the process of rolling out even more exciting features in the latest version of aBILLity. The advice FourNet has provided has been invaluable and directly contributed to improved functionality and productivity benefits for aBILLity’s user community as a whole.”