One of the first things to get cut in a recession is the training budget however without continuous training how can resellers expect to maintain the high levels of service required to support and retain customers? In the world of IP, new products are being launched every month and resellers struggle to keep their sales, provisioning and support staff up to date. Griffin presents a solution with free lifetime training for all their Partners.
Griffin offers weekly webinars, monthly full day technical training sessions, onsite technical and sales training as well as quarterly events covering everything Partners need to know to sell and support Griffin’s current and future products.
Jen Hodges, Customer Services Team Leader at Chess said, “The Griffin trainer was very knowledgeable and articulate, he involved everyone in the group and frequently checked understanding and revisited things if he needed to. You could see that everyone felt comfortable and asked him questions with ease. The information communicated was very useful to our roles and was well worth it!”
Andrew Dickinson, Sales and Marketing Director commented, “Free unlimited world class training is part of our strategy to provide resellers with everything they need to sell and support our products profitably. We have a 99% pass rate and on average technical reliance on Griffin reduces by around 75% after the course. Partners also report a halving of call durations on technical support, significantly reducing their own costs.”