Employees can now work more collaboratively with the use of Wi-Fi helping operational staff to receive information in real time, something which wasn’t possible before. This enables better communications and improved travel services across the terminal. Meanwhile, passengers can expect to see queuing time for check-in, baggage and security fall as the new technology allows passengers to check-in at any desk, instead of a desk designated to a specific airline.
The Fujitsu implemented infrastructure will also support key systems including security, airport operation and building management systems, self-check-in and bag drop systems. “The transformation project at Heathrow has ensured we provide world class facilities,” said Neil Clark, Chief Information Officer at Heathrow. “The network is vital for our operation and through that Fujitsu played a key part in delivering a world class terminal. This partnership has worked well and as a result we are looking at working with the team closely on further projects.”
Fujitsu’s success with this project has opened the door for other contracts at Heathrow. Fujitsu was also recently awarded the Centre of Excellence (CoE) for private mobile radio (PMR) and Cellular projects across Heathrow. This means that Fujitsu will provide all radio and cellular requirements for the airport for the next two years.
“Being a part of this significant transformation project has been very exciting,” said Stewart Saunderson, Director of Delivery, Network & Telecoms, Fujitsu UK & Ireland. “Fujitsu is committed to helping businesses create a good experience and reduce pain points for their customers. Fujitsu’s role will remain positive bringing a strong, co-operative relationship between Fujitsu and Heathrow in years to come.”