Industry regulator Ofcom has updated their slammer table – a naming and shaming exercise that shows the number of complaints network operators receive for so called slamming. This time around Gamma Telecom comes out smelling of roses with the lowest recorded level of complaints. The wooden spoon – though not nearly an adequate term – goes to London based Lo-Rate Telecom with a staggering 21% of customers complaining of being slammed. Perhaps Ofcom should call it the Slam Dunk Award.
Richard Bligh, Director at Gamma told Comms Business Magazine, "We are obviously delighted with this result. As a business which doesn't deal directly with end-users, it is vital that we support our channel partners and make sure it is as simple as possible for them to resolve faults and give accurate, timely billing, as well as delivering a good standard of service, and this result reflects that fact. The impressively low complaint rate is a tribute to the hard work of the customer services teams within Gamma's channel partner companies, and we would like to thank them for making it possible for us to achieve this excellent level of service"
For the full Ofcom Slamming League Table read the July issue of Comms Business Magazine