Certification to these standards ensures that the customer can be confident that their chosen service provider has conformed to the standards set out by an international body. It recognises provision of a quality, secure and environmentally friendly service, whilst allowing the service provider to continually assess and improve their business functions and offerings. Upon receiving the formal certification, Alan Astley, Accreditation Manager for GCI, added “Obtaining the ISO accreditation is a positive testament to GCI’s on-going commitment to continuous improvements in our service delivery”.
GCI’s will now turn their attention to accreditation for ISO/IEC 20000-1: 2011, an Information Technology service management system standard, which focuses on all aspects of service provision, including design, implementation and service improvement.