"Integrating our real-time communications capabilities within its solutions for customer engagement aims to create powerful, unique customer experiences,” said Paul Pluschkell, executive vice president of Strategy and Cloud Services for GENBAND. “SAP Real-Time Communicator allows SAP to enhance its customer engagement model and continue to deliver solutions that empower its customers to work smarter and more efficiently.”
“By embedding digital communications in SAP Cloud for Customer, we are able to offer our customers dramatic improvements in productivity to help make the experience richer, more contextual and highly efficient for managing vital relationships,” said Nayaki Nayyar, senior vice president of Cloud for Customer Engagement, SAP. “We found GENBAND’s platform to be an advanced market offering that was uniquely positioned to help us launch new capabilities quickly across our applications. This, combined with GENBAND’s proven technology performance leadership, global presence and comprehensive product portfolio, all factored into our decision to select this platform.”