Genesys has announced the availability of Genesys Connect for Service Cloud on salesforce.com’s AppExchange, the world’s leading business apps marketplace. Additionally, Genesys further expanded its relationship with Salesforce.com so that customers can now purchase from Genesys the natively integrated solution, which combines the Genesys Connect cloud contact centre solution with Service Cloud.
“Genesys is excited to bring to market an end-to-end customer service solution featuring the award winning Service Cloud and best-in-class Genesys contact centre,” said Paul Segre, President and CEO of Genesys. “Companies looking to transform the customer service experience need to consider this easy to use and manage cloud solution, which is now directly available from Genesys.”
“Companies are turning to social and mobile cloud technologies to transform the way they connect with customers,” said Alex Bard, SVP Product Management, Salesforce.com. “By tapping into the power of the Service Cloud, Genesys provides customers with the tools they need to accelerate business success in the social era.”
Built natively on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, Genesys Connect is available for a free trial on salesforce AppExchange.