V2 Communication has appointed two agents to carry out the outbound calls. Each agent will target large to medium-sized contact centres, offering them a free 14 day trial of one of GN’s comprehensive portfolio of contact centre headsets. Once the trial is agreed, the information is passed onto one of GN’s channel partners who can then contact the contact centre to convert the lead into new business.
Sarah Gray, Channel Marketing Manager, says, “Over the past year, we have expanded our channel programme by providing enhanced marketing and sales resources. Our agreement with V2 Communications forms part of this strategy as it enables us to give our partners access to qualified leads that they can quickly and easily turn into new business. So far, the campaign has been very successful and has enabled us to meet our quarterly targets for generated leads.”
To ensure a rapid response to all qualified leads, V2 Communications has set-up a lead-tracking capability that follows the lead from identification to fulfilment, flagging up any opportunity that is not progressed within a given timeframe. V2 Communications has also created an interface into GN’s CRM system, enabling them to update and change GN’s database at the touch of a button.