Griffin’s one stop support service provides wholesalers who do not have the resources with a fully manned technical help desk of their own. Wholesale partners can pick their own telephone number which will connect with the Griffin help desk. All calls will be answered and dealt with under the partner’s brand name.
For those partners who have first line technical support in place Griffin has a range of support initiatives which include technical support training as well free monthly order management and technical support refresher days.
Adrian Sunderland, Technical Director at Griffin Internet: “We are delighted to open up our own help desk to our smaller partners who will find this of huge benefit in retaining and growing their own customer base. We try to be as flexible as possible in offering Partners the option of starting with our white label 1st line support service and transferring the number when they are ready to take on the job themselves.”