Resellers taking advantage of the current MPLS and Ethernet boom are finding that some sites require on-site installation. Most cannot afford a nationwide team of engineers but want to offer a consistent, affordable and reliable service in their own name. Griffin has provided a solution in the form of white label engineers.
Griffin’s Partners simply tick a box and a highly skilled engineer is dispatched to deliver the appropriate router anywhere in the UK for a flat fee. The engineer installs the router, applies any custom configurations and carries out extensive testing.
Tim Walker, MD at reseller Iconnyx commented, “We have been very successful in selling Griffin’s high value, high margin MPLS networks but we do not want the expense and distraction of recruiting a team of engineers to install and test customer routers on site. Since we have been using Griffin’s Intelligent Install our network solutions have been implemented earlier and with fewer complaints. This has improved customer satisfaction and increased revenue.”
Andrew Dickinson, Sales and Marketing Director at Griffin commented, “Intelligent Install is a key part of our philosophy to provide Partners with everything they need to sell our services from start to finish. We believe that we are the first channel ISP to offer white label engineers at a fixed price and so far the feedback from our Partners has been very encouraging.”