Days Hotel Shoreditch, one of London’s newest hotels, has implemented a new communications and integrated hospitality software in order to prepare for the millions of visitors expected in London in the run up to and during the 2012 Olympics. The hotel wanted to ensure that all of its services, including business services, were well-connected and that staff were given the tools to provide the highest levels of personal service to customers.
Enterprise communications provider, Avaya, Q/DOS Networks Ltd., a specialist in providing telephony and IT solutions to the UK hospitality industry and an Avaya Connect Authorised SME Expert, and DuVoice, an Avaya DevConnect Partner, came together to provide the solutions for, design, install and manage the project.
The Avaya IP Office solution provides call routing capabilities to maximise hold times, print-and-click call management to permit hotel staff to handle calls via their on-screen interface, and simultaneously check room inventory, reservation details, and other information. For guests, the hotel also provides hard-wired and wireless internet access in guest rooms and public areas, wake-up calls by phone or TV and pay movies. The system also flags if the guest is a repeat customer, creating the personal touch that helps the Days Hotel Shoreditch to differentiate their service from that of other hotels.