The day is an opportunity for HSC’s O2 stockists to meet with specialists from both O2 and HSC, to offer help and assistance on new and re-sign contracts. Dealers will also be able to increase their knowledge of the innovative portfolio of products provided by O2 to increase average revenue per user, including O2’s fixed line offering.
The main focus of the day will be around re-signs and reducing churn by promoting customer satisfaction, remarked Carlos Pestana, sales manager at HSC. He commented: “It’s proven that the more stockists interact with their customers throughout the term of a contract, the less likely the customers are to move away to another supplier when the contract ends, as they feel that their business is important and the stockist understands their needs.
“HSC is committed to working with our stockists to reduce churn in our channel, by giving dealers the support needed to retain customers,” continued Pestana. “We have a dedicated retention team in addition to our account and regional manager’s. Our aim is to work efficiently to highlight early on in the process all customer accounts that can be re-signed, and to provide our partners with comprehensive spend data while demonstrating where additional revenue share can be made by up-selling suitable products.”
The event is open to all HSC O2 stockists that have current deals they would like to discuss with experts from both companies.