Two winners of the ‘We Heart New York’ December promotion, one each from the sales and support departments at HSC, have won a luxury trip for two to New York.
Zoe Mole, HSC southern business sales, won the sales league and Adam Beesley, IT administrator, won the service reward. Prizes include return flights for two to New York, three nights B&B at a boutique hotel, and an exciting activity of the winner’s choice while in the Big Apple.
Designed to drive sales and customer service over the busy Christmas trading period, the incentive was a hit amongst staff, said Bob Sweetlove, business manager at HSC.
Sweetlove commented: “We wanted to make sure that the right balance of sales and service were demonstrated throughout HSC, even at the busiest time of the year. Too often all the emphasis is on sales, and service can suffer. We want to drive world class customer service in everything we do so that our customers keep coming back for more.
“This shows we are serious about rewarding high performance in both sales and customer service,” concluded Sweetlove. “It also demonstrates our commitment to world class customer service. We recognise that long term sustainable success is about providing the best customer service as standard. Building that into the fabric of our business can only be a good thing for our dealers.”
The two lucky members of staff that won the competition worked hard throughout the six week period to claim their prizes, Sweetlove added.
All the sales people were put into one pool and all the support teams were placed in another pool. Sales people earned points per sale scaled by product set, with bonus points for sales made through our online dealer portal. Service employees earned points weekly awarded by their line managers against a scale of 1-10, depending on how well they demonstrated world class customer service.
HSC published a weekly league of both groups for the six weeks of the incentive, which helped push sales and service staff to do their best, Sweetlove said.