Services that the team offer include pre and post sales technical support, technical advice and deal configuration whereby they will suggest the most suitable mobile solutions for your customer, plus product recommendation and technical training that will include modules aimed at improving knowledge in all areas of mobile airtime, hardware and solutions.
This new function from HSC will work well alongside the new hosted email solutions that they have partnered with Cobweb to supply.
Carlos Pestana, sales manager at Hugh Symons Communications, commented: “At HSC we realise that to enable our reseller partners to offer the best in class service to their customers, as a supplier, we have to offer the appropriate support. The new HSC Technical Support Team helps its partners in many different ways whether it’s evolving into areas that may have seemed unfamiliar territory before like BlackBerry, hosted mobile email solutions or just offering a slick online portal where your day to day mobile technical queries can be handled quickly and efficiently. This will allow all our partners to move forward with confidence in offering everything relating to a mobile solution”.