Leading telecoms company In Call Solutions has announced the launch of a ground breaking outbound call recording product, which operates through a single web portal.
The solution offers a wealth of features and provides a level of usability which was previously unavailable in telecoms. For the first time, users are able to monitor all call recordings, routing plans and detailed call reports in one white label portal.
The system is the latest addition to ICS’s market leading Number Manager system and gives users the opportunity to use CPS or IDA based network level call recording. Users can also view live and real time call statistics, manage call recordings on both inbound and outbound calls, and administer inbound telephone numbers and services. – all through a single easy to use web portal.
On top of this, to compliment ICS’s channel only strategy resellers have the option to have the web portal completely branded in their corporate identity using their own logos and colour schemes.
Managing Director Peter Crooks explains: “This is an extremely exciting development for ICS, it is our first venture into recording outbound calls using CPS or IDA and compliments what we have achieved so far with Number Manager. We believe that we are currently the only provider in the UK who can offer a total network level call recording solution and the ability to manage inbound numbers through a single web portal.
“As well as ease of functionality and detailed reporting, the system is highly cost effective. As it is cloud based, there are no set up or storage fees and we offer competitive pence per minute call charges.”
After a successful bout of trials, the system is now being used by several customers including Connected World Communications. Connected World ran a six month trial on the new system and have already rolled it out to several customers. Jamie Price, Managing Director, explains:
"We have been using the new outbound recording service from In Call Solutions for several months, and it has been a huge success. It is efficient, easy to use and cost effective. One of our customers has a network of homeworkers, and for them it has been an excellent entry level solution.
“The ability to manage all of the calls through one web portal is something that hasn't been available in the industry before, and it is so far proving an invaluable development. The recent addition of outbound call statistics is also a great value add to the call recording service"