inContact in Genius Partnership

Genius Networks has announced a partnership with inContact to deliver bespoke network connectivity across Europe.

In order to capitalise on strong demand from its European market, inContact identified that a reliable and responsive networking provider, capable of delivering bespoke solutions, was instrumental in achieving its business goals.

Julian Critchfield, inContact CTO said: “Our customers expect a high quality and reliable service experience from end-to-end. With our industry-leading service level agreement of 99.99 we needed a European partner that will enable us to maintain that. Genius does this by taking away the complexity of dealing with multiple carriers and providing agile, intelligent converged network solutions that are critical to the performance of our award-winning contact centre solutions.”

Genius connectivity is based on a core MPLS network, SIP-enabled with direct connection to best of breed carriers across the world. Combined with latency management from strategically- located hubs, the Genius infrastructure offers exceptional advantages for contact centre vendors that rely on QoS for delivery of voice and cloud applications.

James Arnold-Roberts, Genius Director, said: “Many businesses lack the skills and confidence to address converged networks where voice, video and applications share the same network. Provisioning and managing network connectivity of this type demands of the right skills and access to the right carriers to ensure quality of service.

“Genius delivers true convergence of voice, data and applications on a single network managed from a central NOC and supported by an end-to-end SLA. In this way, I am confident we can help inContact to minimise admin, cost and risk whilst providing its customers with a more agile service.”

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David Dungay

Editor - Comms Business Magazine