Matthew Homes, one of England’s largest building companies, has signed a deal with Inter-Tel to increase the efficiency and quality of its customer handling process. Potters Bar-based Matthew Homes has adopted Inter-Tel’s Axxess system to address concerns over office efficiencies as well as meet expansion requirements following its substantial growth.
The new solution will address the issue of rising call costs and guarantee Matthew Homes’ ability to handle increased call traffic (currently over 4,500 inbound and outbound calls per week) across its network of five offices and building sites. This will benefit customers who are keen to find out about Matthew Homes’ diverse range of homes, from studio flats for first time buyers to five-bedroom family homes.
Inter-Tel’s flexible and scalable Axxess system will seamlessly integrate with Matthew Homes’ technical requirements as well as providing increased efficiency without the need to recruit more staff.
Chris Harris, managing director of Inter-Tel, comments: “Matthew Homes has been enjoying well-deserved growth. But with success comes responsibility; buying a house can be one of the most stressful things you can do and Matthew Homes was keen not to add to the pressure by keeping customers waiting on the phone. The Windows Operated Console (WOC) will allow great flexibility in answering calls by enabling a call transfer at the click of a mouse.”
Peter Jones, managing director of Matthew Homes, comments: “Implementing the Inter-Tel Axxess system will enable us to handle a high volume of calls efficiently. We will eliminate missed and unanswered calls and improve our image and performance with our clients as a result.”