The Interactive Intelligence MarketPlace features a collection of third-party and internally developed products -- from process automation templates and packaged integrations, to custom reports and dashboards – all designed to leverage the vendor’s contact center automation, unified communications, and business process automation functionality. Products offered will also include those targeting many vertical industries, such as financial services, insurance, outsourcers/teleservices, debt collection, and utilities.
“Interactive Intelligence MarketPlace will ease access to new capabilities for Interactive Intelligence customers, who can now be more proactive in their search to customize and add value to their solutions,” said Frost & Sullivan’s senior industry analyst for unified communications and collaboration, Rob Arnold. “Interactive Intelligence resellers and developer partners, likewise, benefit from increased exposure of their products, and increased visibility among other members of the vendor’s ecosystem."
“Unlike a lot of competitive ‘app stores,’ we designed the Interactive Intelligence MarketPlace so customers and resellers have direct, centralized access to products instead of redirecting them to multiple third-party sites, thus resulting in time-consuming searches,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “Combined with our channel of more than 350 resellers, our expansive worldwide developer network, and an extensive consultant community, MarketPlace offers a fast and easy way to maximize existing investments in our software.”