Intercity Technology launches direct calling for Microsoft Teams

Birmingham-headquartered communications technology company, Intercity Technology, has launched a ‘Direct Calling for Teams’ solution enabling users to make and receive calls from anywhere.

Intercity says this new option will complement customers’ existing Microsoft Teams platforms and provide a consolidated telephony solution for clients.

As businesses continue to adopt a ‘work from anywhere’ model in response to Covid-19, Intercity’s new solution gives customers the flexibility of an end-user device with limited set-up requirements.

Intercity rolled-out ‘Touch Technology Rapid’ to support businesses transition their entire workforces to a work from home environment at the start of lockdown. The new remote working solution builds on this support, enabling an even greater degree of flexibility for users to collaborate seamlessly with both internal and external audiences, in a cost-effective and secure way, both of which are critical in the current environment.

Andrew Jackson, CEO of Intercity Technology, commented, “Microsoft Teams has been revolutionary in helping companies adapt to remote working, and will continue to do so as companies continue to evolve in the current global environment. As businesses move to a work-from-anywhere model, which mixes home and office working, we are seeing significant demand for our Direct Calling for Teams solution as organisations integrate traditional and new ways of working, to boost collaboration and productivity.”

Intercity has already seen a significant uptick in demand for Direct Calling for Teams and with organisations already signalling the rise in ‘browser talking’ during the lockdown as opposed to traditional telephony services, this trend is expected to continue to rise as companies move to embrace a ‘work-from-anywhere’ model.

The Direct Calling for Teams solution provides a concise global platform, supporting customers anywhere in the world. The solution also enables organisations to deliver CLI Presentations via outbound dialling, provide call transfer function – as you would within an office environment, as well as providing an administration portal to support incoming call traffic.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content that looks to inform and educate the Channel about the latest technology and business developments across the industry. Prior to her current role, she wrote for other MA Business titles New Electronics, Land Mobile and Critical Communications Today. Before moving into journalism, she spent five years working in public relations and has worked with various technology companies spanning telecommunications, cyber security and software development.

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