South Lakes Housing (SLH) has undergone an overhaul of its ICT systems, completed by managed services and cloud computing specialist, Intrinsic Technology.
The project followed the relocation of SLH’s headquarters, and saw the installation of a new LAN, WAN and telephony infrastructure. The work succeeded in giving the housing association complete ICT independence from South Lakeland District Council.
Adam Jarvis, CEO at Intrinsic Technology said: “This project illustrated the efficiencies that can be achieved when an entire infrastructure is designed holistically. We have a wealth of experience partnering with registered providers, so we were well placed to advise and implement a cutting-edge system tailored to SLH’s needs.”
Based on the latest Cisco technology, the new resilient LAN has delivered improved network access for staff, while the Avaya telephony system has led to improved staff collaboration and customer service.
The WAN links all the organisation’s key sites by a fibre and private broadband. This includes SLH’s sheltered housing schemes, supporting its digital inclusion policy.
Underpinning the entire infrastructure will be Fusion, Intrinsic’s managed services offering. Once implemented, Fusion will proactively monitor the new infrastructure, ensuring that SLH’s ICT is available 24×7 by identifying and responding to any issues before they impact on the availability of services.
Lindsay Simons, director of finance at SLH, commented: “The relocation of our headquarters provided us with the perfect platform to overhaul and transform our ICT, and Intrinsic has been the ideal partner to see us through that process.
“We’ve seen improvements both internally and in terms of tenant experience. The on-going support from Intrinsic has provided an extra layer of security, so we can get on with serving our tenants with the knowledge that our ICT systems will be running smoothly.”
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