Chris Baron, Head of IT at CWDC said, “We did an open tender as we wanted to consider all systems and providers. Britannic offered the Mitel solution and were able to meet our expectations in terms of support. Overall they offered the most cost effective solution with the best end to end support.”
Jonathan Sharp, Sales and Marketing Director, Britannic Technologies, recommended solution included the Mitel 3300 resilient controller which will be licensed for 170 user devices (145 office based and 25 home workers), the Mitel platform is a true IP Solution connecting the handsets to the LAN via CWDC’s existing 3Com PoE switches, allowing additional users to be easily added according to CWDC’s continued growth and a mobile twinning option available, giving benefits such as the facility to extend hours for IT support outside of normal hours and increase availability and mobility of the workforce.
“We now have a much more robust telephony platform with proper support arrangements so we are able to concentrate on matters important to developing our organisation and services rather than worrying about whether our telephones will be reliable. Remote workers have already commented on how much better the Mitel system is both in terms of reliability and voice quality.” Chris Baron, Head of IT, CWDC