Provided as a service, AppsWork enables IT professionals to take full advantage of any application, including cloud and Internet based, guaranteeing performance and delivering full application visibility. Ipanema’s upgrade allows for real-time visibility of application usage and performance oversight including Application Quality Score (AQS), impacted sites and app groups, and service subscription information, all optimized for use on mobile devices. Users can also opt to be notified in real-time about a change in AQS using a feature called ‘Chatter,’ that is available in the service portal itself as well as stand alone on any device.
“As both IT networking professionals and their end-users are increasingly working around the clock and out of the office, network oversight and maintenance as well as application performance control is of utmost importance,” said Rogier van der Wal, Vice President Cloud Services, Ipanema Technologies. “Understanding the needs and demand of all parties is intrinsic to Ipanema, and that is why we have delivered a solution that guarantees that the essential applications and networks businesses rely upon can be managed anytime, anywhere, using the various mobile devices that have become essential tools.”
For channel partners, this upgrade also includes the added ability to change the business criticality of their customer's applications, directly through the service portal. Previously, service administrators and enterprise customers were required to wait until the next business day for validation. This empowers our partners to deliver another value add to their customers as a service administrator.