Based on the core IPCortex PBX platform Hosted Suite is designed to make a measurable difference to the way end customers work. It delivers benefits as standard, including a provisioning mechanism that ensures conversations stay secure, fraud prevention and a fraud guarantee, collaboration anywhere via a single web application, and advanced customer engagement and contact centre tools. It also includes embedded contextual communications capabilities to open up new opportunities for frictionless communication between businesses and customers.
IPCortex will offer Hosted Suite to its reseller network, working with them to enable clear points of differentiation and opening up new sales opportunities in a range of different markets from education and healthcare to finance, legal, retail and manufacturing industries.
Hosted Suite will also allow resellers to break away from competitive pricing wars, while increasing the average value per user and raising the average size of deployment for hosted systems - as well as simply making quality margin from customers that only want a dial tone to begin with.
Rob Pickering, CEO at IPCortex comments; “Contextual and embedded communication is redefining the value that resellers can expect from hosted services, moving the conversation away from dial tone and increasing the size and spend associated with every deployment. Our existing service providers, who have already been deploying the IPCortex platform as hosted, are seeing the benefit of this and reporting growth of 100 per cent year on year. We’re delighted to be able to facilitate this shift in demand and unlock the opportunity for more partners.”