The addition of Amelia will enable Microsoft sellers, partners and customers to integrate and take advantage of her conversational AI for the enterprise.
Unlike solutions underpinned solely by chatbots or robotic process automation (RPA), Amelia has been developed to ‘understand’ intent, switch contexts, and interact conversationally in natural language. IPsoft says this means she can collaborate naturally with humans and continuously learn from every interaction.
As a Microsoft Partner, IPsoft supports Microsoft Azure customers, sellers and other partners worldwide in using the conversational AI platform to solve real business issues and drive efficiencies through automation.
"We are delighted to become a Microsoft Technology Partner and make Amelia’s advanced conversational AI capabilities more readily available, scalable and easy to integrate for businesses using Microsoft Azure. Becoming part of the Microsoft Partner Network, which helps customers around the world identify solutions that are certified, trusted and optimised to run on Microsoft Azure, is another great demonstration of IPsoft’s dedication to making Amelia the leading conversational AI solution for the enterprise,” commented Scott Kohn, chief channel officer, IPsoft.
“Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimised to run on Azure,” said Sajan Parihar, senior director, Microsoft Azure Platform at Microsoft Corp. “We’re happy to welcome IPSoft’s Amelia to the growing Azure Marketplace ecosystem.”
IPsoft says Amelia serves complex use cases, automating deep business processes and navigating multi-intent situations. Clients have deployed Amelia as a digital employee for IT service desk, HR, recruitment and customer care. Industries using her include banking, insurance, telco, healthcare, retail, hospitality, utilities, and the public sector. She is available in over 100 languages.