Hosted on www.jabrasuperagent.com, individual or team entrants can submit a short video, photo or Word document or PowerPoint presentation to demonstrate why they think they are outstanding ‘SuperAgents’. The overall winning individual or team will be rewarded with their best day at work ever* - an entire day where the winning team will get pampered with massages, treated to breakfast and lunch by a top chef, given an abundance of goodies and end it all with a major night out on the town!
Although they are the frontline of many organisations, customer service and contact centre agents are often underappreciated and have to deal with difficult conversations or complex enquiries on a daily basis. Customer support can be a tough job at times! Contact centre agents are an extension of a company’s sales, marketing and R&D departments. However, it’s often their skills, passion and determination that drives UK business forward as they problem solve and negotiate tricky complaints. With over 5,000 contact centres in the UK alone, there are a huge number of unsung heroes that deliver on a daily basis but their efforts go largely unnoticed – until now!
Bill Alexander, Red Letter Days for Business CEO, is giving his full support to this competition, saying: “Employees are the only sustainable advantage in a business, everything else can be copied. Because of this it’s essential we look after our staff as they’re the ones looking after our customers. Agents are often a customers’ first point of contact for a business. Their job is tough. There are so many agents doing a fantastic job day-in-day-out and we feel it’s about time these people are recognised for the work they do!”
Nigel Dunn, UK & Ireland MD, Jabra also commented: “There are over 14,000 people working in the customer service industry across the UK and Ireland and we want to ensure that they are recognised for the great job they already do. Angry customers, unreasonable demands and very high KPI targets are often just in a day’s work for many of them and this competition has been created to reward them for their hard graft and finally give them something back. Although it’s designed to be fun in nature, we’re hoping it will showcase the talent we have in the sector across the UK and Ireland.”
Perry Sanger, Founder and Publisher of contact-centres.com believes that this competition highlighting our unsung contact centre heroes is vital because for far too long agents have been the 'forgotten people' in our industry. I am delighted that contact-centres.com is a part of 'SuperAgents' which recognises, celebrates and highlights what a vital role these agents play, normally under stressful and challenging circumstances and in a pressurised environment day in day out.