Jabra Assured Services gives the channel an opportunity to target the UK and Irish contact centre market by providing them with a way to increase employee efficiency, enhance customer satisfaction and reduce Capex within inbound or outbound call-centric organisations.
Giving resellers the scope to acquire new contact centres or retain existing accounts, Jabra Assured Services also supports busy IT managers in the process of moving to a new system or telephony provider.
Jabra Assured Services Overview
The programme is available through Jabra authorised channel partners to all UK & Ireland-based contact centres or customer services departments with 250 agents or more. There are features and benefits at every stage of headset deployment, including:
•On-site inspection to audit the working environment and ascertain the organisation’s specific headset requirements
•Free trial of Jabra headsets to benchmark comparable headsets against a contact centre’s existing audio devices
•New for old buy-back scheme to support a contact centre’s ROI:
o£7.50/€7.50 off per unit on purchases of Jabra BIZ™ 2300 corded headsets
o£10/€10 off per unit on purchases of Jabra BIZ™ 2400 II corded headsets
•Free of charge connection cord with every corded headset purchased for seamless integration to the installed telephony system
•Secure recycling disposal of old headsets under the European WEEE (Waste Electrical and Electronic Equipment) directive
•Technical and purchasing support throughout the entire process to ensure timely and accurate roll-out
Nigel Dunn, Jabra UK and Ireland Business Solutions Managing Director, commented: “The contact centre remains an integral part of a brand’s sales and customer service strategy and therefore needs new, innovative technology to support its current evolution from quick resolution calls to in-depth product or service discussions. Authorised Jabra resellers can therefore utilise the relaunched Jabra Assured Services programme to highlight the importance of new technology and offer contact centres the chance to benchmark Jabra headsets against their incumbent solution. This will enable them to easily review other manufacturers and quickly and cost-effectively select the right device for their specific requirements. In addition, it will provide a new revenue stream if the reseller is looking to grow their base of contact centre customers or support retention of existing accounts that provide much-valued regular run-rate business.”