The platform enables MSPs to centralise and standardise documentation for IT processes, applications, devices, passwords and other IT assets so that critical information can be stored securely and easily accessed by those who need it, when they need it. With MSPs losing up to 20 percent of daily business productivity resources searching for IT-related information, IT Glue’s documentation platform reduces IT waste by more than 50 percent.
“The overwhelming feedback we get from our customers worldwide on IT Glue is that ‘it just works.’ So it was an easy decision to team up with them to turbocharge the intelligence and operational efficiency in the Kaseya IT Complete platform,” said Fred Voccola, CEO of Kaseya. “Today, Kaseya is a global force that delivers the IT operations, security and complete managed services solutions needed to power leading IT service providers. By including IT Glue in the Kaseya IT Complete stack, our MSPs have access to the most innovative, effective, and open IT management platform on the market.”
“The benefits of our partnership with Kaseya go beyond the MSPs themselves,” said Chris Day, CEO, IT Glue. “Not only are MSPs now able to deliver IT service, automation and documentation seamlessly within a single pane of glass, but as a result, their clients will experience a superior level of service. The power of combined time savings and process efficiency is invaluable to any MSP looking to grow its business and manage its costs.”