Commenting on the decision to partner with KeConnect, Integra’s IT Channel Manager Dave Wellington said: “As the leading dealer group within the UK and Ireland, we are constantly seeking the best possible deals, service and customer support for our members so that they can pass on premium office-based solutions to their customers.
“KeConnect was an obvious choice of business partner for us. The fact that they have been outperforming all other UK-based ISPs on the UK’s independent broadband comparison website, ThinkBroadband for over a year now, highlights just how successful they are. In fact, they outperform all the ISPs listed on connection speed, reliability and customer service – all areas of importance to our members. And, with considerable revenue streams to be made from the sale of each broadband connection, it makes sense for us to recommend KeConnect as our preferred ISP.”
Ian Whitehouse-Giles, Sales Manager at KeConnect added: “When we looked at the demands and needs of Integra’s members, it was clear that post-sales support was of paramount importance. Due to the way in which KeConnect is set-up, our resellers recommending our products and services do not have to invest in any additional billing systems or technical support. We handle all of this, liaising directly with those using KeConnect Internet, taking any post-sales stress away from those recommending the products.”
Dave Wellington added: “Having that level of technical and customer support is what attracted us to KeConnect. Too many ISPs out there are concerned with selling as many connections as possible without giving enough thought as to how they are going to effectively deal with any customer queries. Post-sales support is vital for our member companies.
“It is refreshing to see an ISP so dedicated to providing such a high standard of customer service. The fact that KeConnect has just expanded their offices to accommodate for a modern training suite for their resellers highlights the lengths they go to in order to provide this essential service and support.”