Kroll Ontrack Opens Centre for Apple Channel Partners

Kroll Ontrack has launched a new dedicated partner resource centre for Apple channel partners. The resource centre includes detailed information about the products and services that Kroll Ontrack provides for channel partners to offer customers, including Ontrack EasyRecovery software and secure erasure. Partners can either use the products and services to recover or erase data on behalf of clients, or resell software to customers direct.

Kroll Ontrack works with Apple to deliver comprehensive data recovery solutions for iOS devices, iMacs, MacBooks and Mac Pros, working with Apple and Apple Care Support to keep service excellence levels and product warranties intact. It has developed a proprietary toolset to recover data from Apple mobile devices, whether they are damaged by water or have cracked screens, or have suffered from logical damage such as a failed iOS upgrade. The latest version of the toolset covers the iPhone 6 and iPad Air.

Services available from Kroll Ontrack also cover laptop, desktop and server products, including complex RAID systems. The resource centre includes helpful case studies demonstrating successful data recovery jobs from a Mac with RAID drives as well as from waterlogged iPads and even an iPod shuffle.

As the numbers of employees choosing iPhones and iPads as their preferred device to access corporate systems continues to grow, so does the risk to both personal and corporate data. Many organisations are unaware that just returning a phone to factory settings or deleting data manually will not erase information completely. Kroll Ontrack can offer proven secure and cost-effective solutions for end-of-life data destruction. Its data erasure software, hardware and verification services ensure individuals’ and businesses’ end-of-life data is erased securely and effectively with CESG and NATO certified tools.

Paul Le Messurier, Programme and Operations Manager at Kroll Ontrack said: “The huge popularity of Apple devices with consumers is extending to businesses with the growth of ‘choose your own device’ programmes. This is driving the need for channel partners to provide services to support data recovery and secure erasure from a wide range of devices. Specialist Apple resellers can also rely on our products and services to support the many home users and businesses that prefer the Mac platform. As Certified Macintosh Technicians, our engineers ensure that customers retain their devices’ warranty after any data recovery operation is undertaken in our clean room.”

Partners can access services from Kroll Ontrack via a simple portal for Apple customers with products under warranty. Kroll Ontrack will also provide a free expert inspection of media (single drive systems under two terabytes) within four hours of it arriving at the clean room then recovery options and a fixed price quotation.

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David Dungay

Editor - Comms Business Magazine