Leeds Metropolitan University gets a lesson from Mitel in IP communications

Leeds Metropolitan University, one of the largest universities in the country, with over 50,000 students and 3,500 staff and multiple site relocations planned, has upgraded its communications system based upon a Mitel IP PBX.

The University had previously been using an obsolete analogue PBX. With 3,800 extensions to upgrade, the university enlisted Bailey Teswaine, a Mitel Platinum Solutions Provider to assist them. Bailey Teswaine reviewed the market and recommended a network of Mitel 3300 IP Communications Platforms (ICP) and Mitel IP handsets.

The migration, managed by Bailey Teswaine, took place with minimal disruption. With the University’s plans to update its existing sites, the Mitel IP communications solution proved its worth almost immediately, allowing employees housed in the temporary buildings the flexibility to move freely about campus, without the hassle of moves, adds and changes.

Norman Dowd, project leader, at Leeds Metropolitan University, said: “Taking charge of a project of this scale is no small feat. The fact that we have managed to migrate everyone over to IP communications without any disruption is immensely satisfying and a real credit to the service we received from Bailey Teswaine, Mitel’s technology and our internal team.”

Graham Bevington, managing director, Mitel EMEA, said: “What Leeds Metropolitan University has achieved in this implementation is a great example of a forward thinking. The analogue PBX has passed its peak and it simply can’t meet the demands put upon it in today’s busy climate. By migrating at its own pace Leeds Metropolitan University has made the most of its existing system which is something many organisations fail to appreciate.”

With such a successful installation complete, Leeds Metropolitan University is keen to conclude the migration from analogue handsets to IP in the coming months. With a particular focus on utilising the contact centre application to manage ‘clearing’ during the summer, and, longer term, develop the contact centre to deal with customer enquiries and reinforce the resiliency of the network.

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