The partnership will deliver a powerful combination of complementary mobile call recording and CTI knowledge and experience to UK customers – providing flexible, cost effective, resilient solutions, regardless of the complexity of the requirements.
These solutions will be particularly attractive within the financial and professional services sectors where mobile call recording is a requirement of FSA compliance.
“The need for secure mobile call recording, regardless of whether the customer is office or remotely located, is becoming of increasing importance, as is the flexibility and independence of network or device,” explained Steve Haworth, CEO for TeleWare plc.
“We are pleased to be working alongside Liquid Voice who have well established technical capabilities and a reputation for delivering call recording and CTI solutions to the specific requirements of the customer,” added Haworth.
TeleWare Mobile Compliance (TMC) products use enhanced call routing functionality to enable call recording from mobile phones without the need for reconfiguration of existing equipment or for significant infrastructure changes.
Chris Berry, Director of Liquid Voice, commented, “Our alliance with TeleWare will provide the market with a secure and resilient service for call recording from any phone, including mobile phones. Encryption meets and exceeds the FSA requirements, both on the platform and while transmitted. We look forward to bringing the benefits of this complementary relationship to the customer.”