South Wales-based b2b communication solutions provider, the Word, has appointed a new head of systems to continue driving forward the company’s ambitious plans within the converged telecoms market.
Lloyd Bowden joins the Word in a newly created role to establish the Mitel telephone systems division.
Previously Lloyd was managing director at south Wales-based telecoms re-seller, Boucon Network Solutions, where he considerably increased the size of the business and built a close partnership with global telecoms specialist Mitel.
The new solutions offered by the Word will complement the businesses’ existing mobile offering and the recently established fixed line division and will complete the Word’s telecoms portfolio.
Lloyd’s main responsibilities will be to recruit a strong team of business development managers to grow sales and establish relationships with key suppliers to enable the supply, delivery, installation and support of complex VoIP telephony networks.
Speaking of his appointment, Lloyd said: “I’m really looking forward to the challenge of developing a completely new division at the Word which will expand our offering to both existing and potential new clients. My aim is to build our reputation of being the best Mitel supplier, not only in Wales but also across the UK, as well as building on our existing partnership with Mitel.
“It’s an exciting time to be joining the Word as the company goes through a period of expansion and I relish the challenges ahead.”
The new offering from the Word will add to its existing partnership with Vodafone. The business is also developing its own billing platform, moving towards customers having one point of contact and one bill for all communications services.
Huw Stiley, managing director of the Word, said: “We are always looking to improve our portfolio for our customers and we endeavour to make sure we are offering the most complex and up-to-date technology on the market.
“Our unified communication solutions will enable us to expand into new markets and help achieve our growth plans for 2010.
“Lloyd’s appointment is a key step in our transition to offering customers every aspect of communication that a business requires and builds on our hard work to-date, including achieving our Mitel partnership status and the establishment of the fixed line division.”
The Word is Wales’ only Vodafone Premier Partner, it offers unified communication solutions for businesses where every client has a dedicated account manager to look after their communications needs.